Terms & Conditions

This page tells you the legal Terms & Conditions on which we sell any products on the www.painfreeleggings.com to you.

Please read these Terms & Conditions carefully and make sure that you understand them before ordering any products from our site.

Please note that before placing an order you will be asked to agree to these Terms & Conditions. By placing an order you confirm your acceptance of these Terms & Conditions.

1.    COMPANY INFORMATION

“PainFree Leggings” is a trademark of Healthy Family Textile LTD (hereinafter – PainFree Leggings) and we operate the following website www.painfreeleggings.com

VAT registration number: LV40203360242

Registered office address: Healthy Family Textile LTD, Parka str. 2D, Upesciems, Garkalnes pag.,Ropažu nov., Latvia, LV-2137, European Union

2.    ORDERING

When you place an online order through the site, you will be requested to provide personal and card payment details as part of the online transaction.

Please take the time to check the details of your order on each page of the order process and before clicking “Proceed with payment”, as you will not be able to make any changes to your order after this point.

The collection and storage of personal information submitted to PainFree Leggings is governed by the Latvia Data Protection Law and by our Privacy Policy. Whenever you visit the site or purchase from the site, you agree to be governed by these Terms & Conditions and by our Privacy Policy.

After you place an order by clicking “Proceed with payment”, you will receive an e-mail “Order confirmation” from us acknowledging that we have received your order. We then send you an email that confirms that the Items have been dispatched (“Shipped”).

Orders on the site are subject to the required stock availability. Items added to your basket on the site will not be reserved for you, and are available for sale to other customers browsing the online store at the same time.

When you have placed your order via the site, stock will be reserved for your purchase. However, sales will not be finalized until the order dispatches from the warehouse, and payment is successfully taken.

3.    PRICING

All site pricing will be shown in Euro or US Dollars (in USA). All pricing is shown inclusive of tax. Prices for our products are subject to change without notice.

From time to time, PainFree Leggings will run discounted pricing on specific items as part of a sale or promotion.

4.    PAYMENT & ORDER ACCEPTANCE

We accept the following payment types on our site:

Card payments: Visa / Mastercard / Maestro

Banklinks in Estonia/Latvia/Lithuania: Swedbank, Citadele, SEB bank, Luminor, LHV

Payments for all orders are taken on dispatch of goods, and are subject to fraud checks and checks by the card issuer.

By submitting your order on our site, you are confirming that the credit/debit card is yours or that you have authority from the cardholder to make the payment.

We will process your payments securely. Your payment and order will only be deemed as final when final payment is taken on dispatch of your goods.

All orders are processed within two (2) working days.

5.    SHIPPING

All orders ship directly from our warehouse in Riga, Latvia (European Union). Estimated delivery time may vary +2-14 days depending on the destination.

Import duties and taxes may be applied by your local authority. It is a legal requirement that we declare the full transaction value of the contents of all packages. Local import duties and taxes are levied by the carrier on behalf of the local customs authority.

Shipping is carried by FedEx Worldwide & Omniva.

You must provide us with complete and accurate delivery address information. For the avoidance of doubt, this includes not only the address that your order is going to but also the name of the recipient. We cannot be liable for the delivery of your order to the wrong address or the wrong person as a result of you supplying us with incomplete or inaccurate information.

We make a point to ship your product out as soon as possible. We work with trusted 3rd party delivery services, whose capacity is independent of our own service. That means that when the postal system experiences high volumes of deliveries, such as during the holidays, you may experience delays in receiving your order.

Additionally, delays are occasionally inevitable due to unforeseen factors or events outside our control, for example, material shortages, travel or transportation disruption, import delays, software or technical failures or higher than anticipated demand.

We are unable to deliver on public and bank holidays. On these dates, delivery will take longer than usual. Please allow an extra working day (i.e. Monday-Friday, excluding Saturdays, Sundays and public holidays) for each of these days when calculating the estimated delivery date and when choosing your delivery option.

6.    RETURNS & EXCHANGES

PainFree Leggings stands behind the quality of the products and hopes you’re happy with your gear. If you’re unsatisfied with the products you have purchased from us, you can return your item(s) as follows:

  • You have the right to withdraw from the purchase agreement within 14 calendar days from the moment of delivery of the product by submitting an application to the Company for the exercise of the right of withdrawal.
  • If you wish to return/exchange a product for reasons pertaining to size or quality defects, you may return it within 14 days after it was received. The returned goods do not need to be in their original packaging, however, they need to be in a sellable condition.
  • Products can be exchanged or refunded if there is a manufacturing defect.
  • After 14 days, gear must be unworn and unwashed to receive a refund or product exchange.
  • According to Return Policy to return/exchange a product, you must send your name, email, order number and the reason for the return or exchange to info@painfreeleggings.com.
  • We will review each case individually. In some cases, we may require additional information, such as pictures, so we can choose the best course of action.
  • Return/exchange process could take 2 – 3 weeks.
  • If you would like to exchange a product for a different size, please return the original item and place a new order on our website.
  • Credit for your returned item(s) will be refunded back to your account in the same form of payment in which it was received.
  • PainFree Leggings undertakes to refund to you the amount of money paid for the goods without undue delay, but no later than within 14 days from the date of your refund application for the exercise of the right of withdrawal.
  • PainFree Leggings reserves the right to withhold the refund of the amount paid for the purchase of goods to you until PainFree Leggings has received the returned product from you or received your confirmation that you have shipped the product to PainFree Leggings, depending on performed earlier.
  • No refund of the difference if the price of the new item is lower than the original item.
  • Gift cards are non-refundable.
  • Freight charges on returns and exchanges are the responsibility of the customer. Freight charges from the original order will not be refunded.
  • If you believe you have received a defective product that you purchased from a third-party retailer, please contact the original retailer. We do not accept returns for purchases sold by retailers.

7.    INTELLECTUAL PROPERTY RIGHTS

Usage of the PainFree Leggings site grants you no rights to any copyright or intellectual property rights relating to the content of the site. All copyright is protected under national and international law.

Any site content can only be reproduced or distributed with express permission from Healthy Family Textile LTD.

8.    GENERAL

Changes

Any changes we may make to these Terms & Conditions in the future will be posted on this page and. Please check back frequently to see any updates or changes to these Terms & Conditions.

Contact

Our contact details are set out under the “CONTACTS” section of the site.

Governing law and jurisdiction

These Terms & Conditions are governed by Latvian law and you and we agree to submit to the non-exclusive jurisdiction of the Latvia’s Courts in respect of any matter arising hereunder.